Roamware's Predictive Intelligence Patent to Revolutionize Customer Experience
Friday, 12 October 2012, 00:47 IST
Bangalore: Roamware, announced that it has been awarded a patent on Predictive Intelligence, a technology that will help operators vastly improve their customer experience management capabilities and give local and roaming subscribers a much better service usage experience. Predictive Intelligence helps mobile operators simulate subscriber experience in home and visited networks so that voice and data services can be tested thoroughly before a service is launched into the market and can be monitored with real-time analytics once the service is live.
“Customer Experience Management is the number one challenge that mobile operators face today”, said VVR Kishore, VP Engineering, Roamware. “Quality of Experience and Quality of Service are critical elements of an operator’s service offering that need to stay at high levels both in home and visited networks. For instance, with 15 million Indians traveling overseas each year, Indian mobile operators need to be able to ensure customer experience pre facto rather than reacting post facto to subscriber complaints.”
“With Predictive Intelligence, we help operators simulate subscriber experience through virtual profiles. Combined with our SIM-based robots, Predictive Intelligence can test end to end service and network parameters thoroughly. With 100s of SIM-based robots located around the world, our unique solution can help operators in India test ANY VLR (Visitor Location Register) in the world”, continued Kishore.
Designed and built in Roamware’s R&D labs in India, the Predictive Intelligence platform is an integral part of the company’s R-Quality and R-Experience solutions that help operators address the challenge of Customer Experience Management through an integrated approach of testing, monitoring and interactive subscriber communication that transcends geographical boundaries and operator networks. Roamware offers a combination of active testing, passive testing, automated testing, real-time monitoring and analytics on the Predictive Intelligence platform. These solutions have seen huge uptake in mobile networks around the world.