Are You a Loan Defaulter? Know Your Rights

3. Civil Behaviors

Bank representatives should not yell or use abusive language towards the borrower. Any kind of physical bullying or violence will be considered as criminal offence. They also, must respect the customer's privacy and hence should not embarrass him by confronting the due details in front of others. Though you are finding it very hard to pay back your loan, but still you have a right to avoid being branded a defaulter. You can also consider approaching your bank or financial institution for an amicable settlement.